Return/Cancellation

Cancellations or Changes to Existing Orders

If you need to make a change to an order after it has been placed please email us right away.  If your order has not been processed we will do our best to make adjustments.

However, if your order has already been processed & shipped we will unfortunately not be able to make changes until your shipment has been received, at which time we will work to resolve the issue.  

Returns/Exchanges

We will accept return or exchange for full priced unopened items in new condition within 14 days after order delivery based on tracking details.  All purchases of “sale” items are final.  Shipping charges are non-refundable and may be deducted from the return amount if greater than the flat rate fee charged or if the order was shipped for free. The customer is responsible for all return shipping charges.  Credit for returned items less any applicable shipping costs as specified above will be issued upon receipt and inspection of the returned items.

All refunds will be made in the original form of purchase, minus a 5% restocking fee after the items have been received and processed. 

Please contact us at:  hello@naturebasedtoys.com for return request authorization.